Complaints Procedure

Complaints Procedure

Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria. Click Complaints Leaflet for more detailed information.

If you wish to make a formal complaint, please do AS SOON AS POSSIBLE - ideally within a matter of a few days. This will enable us to establish what happened more easily. If doing this is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem. You should address your complaint, in writing, to Mrs Sharon Sanders (Operations Manager). Click here Complaint Form ,  this will assist you in making sure you give the correct details that are needed.

We will acknowledge your complaint within 3 working days and aim to have fully investigated within 10 working days of the date it was received. If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish.

 If you remain dissatisfied with the outcome you may refer the matter to:

Tha Parliamentry and Health Service Ombudsman, Millbank Tower, Millbanl, London, SW1P 4QP.

Tel: 0345 0154033   Fax: 0300 061 4000

Alternatively you can also approach PALS (Patient Advice and Liason Service) for help and advice:

NHS Leicestershire County and Rutland, Lakeside House, 4 Smith Way, Grove Park, Enderby, Leicester, LE19 1SS

Tel: 0116 2957500   Fax: 0116 2957599



The Croft Medical Centre

2 Glen Road
Tel:  0116 271 1740


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