Vision Statement

Vision Statement

The Doctors, nurses and all staff are committed to the provision of High Quality Patient Care and best practice, through the delivery of services which are timely, considerate and responsive to the needs of our patient population, and supported by a clear focus on customer service. Put simply, we employ   a “One Vision, One Voice” approach; to work hand in hand with our patients to meet a common objective of meeting the health needs of the patient population.

To achieve this we will:

  • Listen to and understand the needs of our patients, and wherever possible reflect those needs on our services;
  • Provide an environment which is clean, safe, and conducive to high quality patient care;
  • Provide urgent appointments that enable patients, as a minimum, to talk to a clinician on the day;
  • Offer patients, with on-going health issues, a clinical programme, jointly owned by both of us, to ensure that their reviews and medication are managed effectively;
  • Ensure that clinical and non-clinical staff partake in Continuous Professional Development, ensuring we practice in accordance with national guidelines, recognise best practice, enable our patients and the Practice to benefit from continuous improvement and working with the wider healthcare environment to deliver innovative solutions;
  • Provide excellent customer service, by ensuring we respond to you in an open, caring and timely fashion and importantly keep our promises;
  • Utilise available technology to enable all our clinical staff to respond effectively to your healthcare needs;
  • Ensure your prescription when already on "repeat" is ready for collection with 48 hours or where there is an issue contact you to advise of any delay;
  • Provide non-NHS services in a timely fashion against an agreed tariff;
  • Regularly communicate with you on Surgery performance;
  • Respond quickly and pro-actively to any concerns you may have about the service you receive from us.

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in this practice in the last full financial year was £60,039 before Tax and National insurance. This is for two full time GP, six part time GPs and zero locum GPs who worked in the practice for more than six months.


The Croft Medical Centre

2 Glen Road
Tel:  0116 271 1740


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